Our Wellness Journey Commitment at my store ensures that our Canadian supplements are part of a positive, supportive experience, backed by comprehensive return logistics.
Subscription Pause/Cancel After Return:
If a customer returns a subscription item due to dissatisfaction, we will not only process the refund/credit but will also automatically pause the subscription for 30 days to allow time for the customer to reassess their needs, ensuring they are not charged for a product they don’t want.
Immediate Replacement for Internal Defect:
If a product is received with an internal issue (e.g., wrong color of capsules, missing safety cotton inside), we will immediately replace the item at our cost and require no return of the defective item, simplifying the process for the customer and saving them time.
Extended Return for Holiday/Seasonal Purchases:
During peak seasons or major holidays, we automatically extend the unopened return window to 60 days to accommodate gift-giving and busy schedules.
Proof of Return Shipment:
For all customer-paid returns, we require proof of tracking number and shipping receipt to be sent to our service team. If the package is subsequently lost in transit, we will honor the refund based on the provided shipping documentation, ensuring you are not penalized by courier failures.
No-Return Required Policy for Low-Value Items:
For returns under a specific low-value threshold (e.g., less than $15), we may issue a full refund or credit without requiring the customer to ship the item back. This reduces hassle and is environmentally friendly.
Refund for Sales Tax:
All refunds issued will include the full sales tax originally charged on the product, ensuring the customer receives back the total amount paid, adhering to Canadian tax standards.